Shipping Policy

Overview

This Shipping Policy explains how Elexirs LLC ("we," "us," or "our"), doing business as Sciatica Engineering and CORE4 Protocol, ships physical products purchased through core4relief.com and get.core4relief.com. It applies only to physical items. Our digital products are not shipped and are covered separately below.

This policy applies to orders shipped within the United States. We currently ship to addresses within the United States; if you would like an order delivered to an address outside the United States, please email reece@elexirs.com before ordering so we can confirm whether we are able to deliver to your location. If you have a question that is not answered here, please email us at reece@elexirs.com.

Digital Products Are Not Shipped

The CORE4 Protocol is a digital program made up of videos and PDF documents. Nothing is mailed to you. Once your purchase is complete, access is delivered immediately by email and through online member access using the email address you provided at checkout.

If you do not see your access email within a few minutes of purchase, please check your spam or promotions folder, confirm that the email address you entered is correct, and then contact us at reece@elexirs.com so we can resend your access details.

Because the CORE4 Protocol is delivered digitally, there are no shipping charges, processing times, or tracking numbers associated with it.

Physical Products Covered by This Policy

The Sciaticore Dual-Stack is a physical supplement product and is the only item we ship. It is available as a one-time purchase or as a recurring subscription. Subscription orders renew every 4 or 12 weeks, depending on the plan you selected, and each renewal shipment is subject to this Shipping Policy.

You may cancel a subscription at any time before the next renewal by emailing reece@elexirs.com. Cancellation stops future renewals and future shipments. Renewals that have already been charged are covered by our 100-day money-back guarantee, described in the Returns and Refunds section below.

Shipping Costs

Any shipping charge that applies to your order, including a subscription renewal shipment, is shown at checkout before you complete your purchase. If you have a question about a shipping charge on your order, email reece@elexirs.com with your order number.

Processing and Delivery Times

All physical orders ship from the United States. Orders are typically processed within 1 to 3 business days after your payment is confirmed. Once shipped, delivery within the United States typically takes 5 to 10 business days.

Business days are Monday through Friday, excluding federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Processing and delivery times are estimates, not guarantees. Carrier delays, weather, holiday volume, and other events outside our control may extend delivery times. We are not responsible for delays caused by the carrier once a package has been handed to the carrier, but we will help you follow up on any shipment that appears to be delayed.

Order Tracking

When your order ships, we will email a tracking number to the email address on your order. You can use that number to follow your package's progress with the carrier.

If your tracking has not updated for several days, or if you have not received a shipping notification within the processing window described above, please email reece@elexirs.com with your order number.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error in your shipping address, email reece@elexirs.com as soon as possible with your order number and the corrected address. We will do our best to update the address before the order ships, but we cannot change an address once a package has been handed to the carrier.

If a package is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment. We are not responsible for packages delivered to an incorrect address that you provided, and additional shipping charges may apply to reship an order returned for this reason.

Lost or Stolen Packages

A package is considered lost when tracking shows no delivery scan within a reasonable period after the expected delivery window, and stolen when tracking shows the package as delivered but you did not receive it.

If you purchased Package Pirates Protection with your order, we will replace a physical order that is lost or stolen in transit at no additional cost to you. To request a replacement, email reece@elexirs.com with your order number and a brief description of what happened. Package Pirates Protection covers loss or theft in transit only; it does not cover packages returned to us because of an incorrect address you provided.

If you did not purchase Package Pirates Protection, we will review lost or stolen package reports on a case-by-case basis. We may ask you to confirm your address, check with neighbors or household members, and contact the carrier before we can determine a resolution. We will work with you in good faith to reach a fair outcome, but replacement is not guaranteed for orders without Package Pirates Protection.

Please report a lost or stolen package as soon as possible so we can investigate while carrier records are available.

Damaged or Incorrect Items

If your order arrives damaged, or if you receive the wrong item, please email reece@elexirs.com as soon as possible. Include your order number, a description of the problem, and photos of the packaging and the item if possible.

We will arrange a replacement or, if you prefer, a refund to your original payment method. You will not be charged for a replacement of an item that arrived damaged or was shipped in error. In some cases we may ask you to return the item, and if so we will provide instructions.

Returns and Refunds

All purchases are backed by our 100-day money-back guarantee. If you are not satisfied for any reason, email reece@elexirs.com within 100 days of your purchase to request a refund. Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

Subscription renewals that have already been charged are covered by the same 100-day guarantee. Cancelling a subscription stops future renewals but does not by itself issue a refund for a renewal already charged; please contact us to request a refund for that charge.

Payments are processed by Stripe. Refunds are returned through the same processor to the payment method used at checkout.

Optional Add-Ons

Package Pirates Protection is an optional add-on offered at checkout for physical orders. It covers replacement of a physical order that is lost or stolen in transit, as described above. It is not required to place an order.

Back for Life Premium Protection is an optional add-on subscription that includes a 60-day free trial. It is not a shipping service and does not affect processing or delivery times. You may cancel it at any time before the next renewal by emailing reece@elexirs.com.

Health Disclaimer

The information provided on our website and in our products is for educational purposes only and is not medical advice. Always consult a qualified healthcare professional before starting any exercise program or dietary supplement, especially if you have an existing medical condition or take medication.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Changes to This Policy and Contact

We may update this Shipping Policy from time to time. The effective date at the top of this page reflects the most recent revision. Orders are governed by the version of this policy in effect at the time the order is placed. This policy is governed by the laws of the United States.

For any question about shipping, tracking, delivery, or a refund, contact Elexirs LLC at reece@elexirs.com. Please include your order number and the email address used at checkout so we can help you as quickly as possible.